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365k Frequently Asked Questions

Whether you are new to 365k or a regular player, this FAQ covers everything you need to know — from creating your account and making PKR deposits to withdrawals, bonuses, live casino, PSL cricket betting and the mobile app. Find your answer below or reach out to the support team any time.

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What the 365k FAQ Covers

This help page is built around the real questions that Pakistani players ask most often. Here is a quick overview of the topics covered below.

Account & Registration

How to create your free 365k account, age requirements, verification steps and how to recover access if you forget your password or get locked out.

Deposits & Withdrawals

Everything about funding your account in PKR — JazzCash, Easypaisa, Raast, bank transfer — plus how withdrawals work and what processing times to expect.

Bonuses & Promotions

Welcome bonus details, how to claim offers, wagering requirements explained in plain English, and what happens to your bonus PKR balance when you meet the conditions.

Cricket & PSL Betting

How live cricket odds work on 365k, which PSL and T20 tournaments are covered, how to place in-play bets and where to check your betting history from your account.

Mobile App

How to download and install the 365k app on your Android device, what features are available on mobile and how app login differs from browser login.

VIP & Loyalty

How the VIP points system works, what each tier unlocks, how to check your current VIP level and what kind of exclusive rewards top-tier members receive on 365k.

Account & Registration

Go to the Register page and fill in your details — a valid Pakistani mobile number, a chosen username and a secure password. The process takes under two minutes. Once your account is created you can log in immediately, explore the platform and make your first PKR deposit whenever you are ready.

Yes, completely free. There are no sign-up fees, monthly charges or hidden costs tied to creating an account. You only spend money when you choose to deposit PKR and place real bets.

You must be 18 years or older to register and play on 365k. This requirement is strictly enforced. Age verification may be requested at any point and accounts belonging to underage users will be permanently closed. Please refer to the Responsible Gaming page for more information.

No. Each person is permitted one account only. Creating multiple accounts — for example to claim welcome bonuses more than once — is against 365k's Terms and Conditions and will result in all related accounts being suspended. If you have lost access to your account, use the password recovery option or contact support.

Tap the Forgot Password option on the Login page. Enter your registered Pakistani mobile number and you will receive a verification code to reset your password. If you still cannot get in, contact the 365k support team via live chat or email and they will help you verify your identity and regain access.

Deposits & Payments

365k supports all major Pakistani payment methods including JazzCash, Easypaisa, Raast, standard bank transfer and debit/credit cards. All transactions are processed in PKR so there are no currency conversion fees for Pakistani players. Simply log in, head to the deposit section and pick whichever method works best for you.

The minimum deposit varies slightly by payment method but is designed to be accessible for Pakistani players at all budget levels. JazzCash and Easypaisa deposits can be made with a small starting amount in PKR. Check the deposit page inside your account for the current minimum for each method.

JazzCash and Easypaisa deposits are typically instant or arrive within a few minutes. Raast and bank transfer deposits may take a little longer depending on your bank. If your deposit has not appeared after 30 minutes, contact the 365k support team with your transaction reference number and they will investigate right away.

365k does not charge its own fees on deposits. However, your mobile wallet provider or bank may apply their standard transaction charges. JazzCash and Easypaisa typically have very low or zero fees for wallet transfers. Always check with your payment provider if you are unsure about charges on their end.

Withdrawals & Cashouts

Log in to your account and go to the Withdrawal section. Select your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount you wish to cash out and confirm the request. Make sure the payment details you enter match the account registered with 365k to avoid delays.

Most withdrawals to JazzCash and Easypaisa are processed quickly, often within a few hours. Bank transfer withdrawals may take one to three business days depending on your bank. 365k processes withdrawal requests promptly from its end — any additional time is typically down to the payment provider's own processing schedule.

Common reasons for withdrawal delays include pending account verification, an active bonus with incomplete wagering requirements, or a mismatch between the payment details in your account and the receiving wallet. If your withdrawal has been pending for more than 24 hours, contact support via live chat with your withdrawal reference number.

Yes, minimum and maximum withdrawal limits apply and vary by method. The exact figures are displayed inside the withdrawal section of your account. VIP members may have higher withdrawal limits as part of their tier benefits. Check the VIP page for details on enhanced limits for each level.

Bonuses & Promotions

New players who register and make their first PKR deposit are eligible for a welcome bonus. The bonus is credited to your account automatically after the qualifying deposit is confirmed. Full details, including the bonus percentage and any minimum deposit required, are available on the promotions section inside your account after you register.

Wagering requirements mean you need to bet a certain total amount before bonus funds can be converted into withdrawable PKR. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place bets totalling PKR 10,000 before that bonus balance can be cashed out. The current progress towards your wagering target is always visible in your account dashboard.

Yes, bonuses and free rounds have an expiry period. If the wagering requirements are not completed within the given timeframe, the bonus and any winnings generated from it will be removed from your account. Always check the specific terms attached to each promotion so you know the exact expiry window before accepting a bonus.

No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully completed. Your real money PKR balance, however, is separate from your bonus balance and can be withdrawn at any time subject to standard withdrawal limits and account verification status.

Games, Casino & Sports

365k offers a wide range of games including slots, live casino tables (Baccarat, Roulette, Blackjack, Teen Patti), fish games, and sports betting with a strong focus on cricket and PSL. The full game library is accessible as soon as you log in to your account on web or the mobile app.

Yes. Cricket is a primary focus on 365k given its popularity in Pakistan. You can bet on Pakistan Super League matches, international T20 fixtures, Test series and One Day Internationals. Live in-play betting lets you place wagers ball by ball during a match, with odds updating in real time as the game progresses.

Fish games are arcade-style shooting games where you aim and fire at fish on screen, with different fish worth different PKR prize values. You spend bullets — which cost a small amount of your balance — and earn back PKR based on which fish you hit. They are fast-paced, visually engaging and very popular among mobile players. Visit the Fish Games page to see what is available.

Yes, the Live Casino on 365k runs 24 hours a day, seven days a week. Real dealers host tables for Baccarat, Roulette, Blackjack and Teen Patti at all hours. Multiple table variants with different minimum PKR bet sizes are available so both casual players and high-stakes players can find a suitable table at any time.

Mobile App

Visit the App page on the 365k website to download the Android APK file directly. Since the app is not distributed through the Google Play Store, you will need to allow installation from unknown sources in your Android settings before installing. Full step-by-step instructions are available on the App page.

The dedicated app is currently available for Android devices. iOS users can access the full 365k platform through the mobile browser on their iPhone or iPad — the website is fully responsive and works smoothly on Safari. Check the App page for the latest information on iOS availability.

Yes. Your 365k account works seamlessly across both the website and the app using the same login credentials. Your PKR balance, active bonuses, VIP points and full game history are all synced in real time between the two platforms.

VIP & Loyalty

Every bet you place on 365k — whether on cricket, live casino, slots or fish games — earns you VIP points automatically. As your points accumulate you advance through VIP tiers, each unlocking better rewards including higher withdrawal limits, exclusive bonuses and dedicated support. Visit the VIP page for a full breakdown of every tier and what each one offers.

No separate application is needed. Every registered 365k account is automatically enrolled in the VIP loyalty programme from day one. Points start accumulating as soon as you place your first real money bet. You can check your current tier and points balance any time from your account dashboard.

Higher VIP tiers on 365k come with increased PKR withdrawal limits, faster withdrawal processing, personalised bonuses, cashback on losses and access to exclusive promotions not available to standard members. Top-tier players also receive a dedicated account manager and priority customer support. Full details are on the VIP page.

Customer Support

You can reach the 365k support team 24 hours a day, 7 days a week via live chat on the website or the app. You can also send an email to [email protected]. Live chat is the fastest option for urgent matters such as deposit issues, account access problems or withdrawal queries.

The primary support language is English. Support agents are familiar with the Pakistani market, including local payment methods like JazzCash and Easypaisa, so they understand the specific questions and issues that Pakistani players typically encounter.

No. 365k support staff will never ask for your account password under any circumstances. If you receive any communication claiming to be from 365k that requests your password, treat it as a phishing attempt and do not respond. Report it to the real support team immediately via live chat.

Visit the Responsible Gaming page for tools and guidance on managing your gaming activity. This includes setting personal PKR deposit limits, taking a break from the platform and reminders about keeping gaming within your personal budget. 365k is strictly an 18+ platform and encourages all players to game responsibly.
Live Chat Support

Available 24/7 directly through the website or the 365k app. Fastest response time for urgent issues including deposits, withdrawals and account access.

Email Support

Send your query to [email protected]. Best for non-urgent matters, account documentation requests and detailed withdrawal queries.

Responsible Gaming Reminder: 365k is a platform for adults aged 18 and above. Set yourself a personal PKR budget and stick to it. If gaming is affecting your daily routine, finances or mental well-being, please use the self-exclusion tools on the Responsible Gaming page.

Still Have a Question?

Can't find what you're looking for in the FAQ? The 365k support team is online around the clock. Reach out via live chat for the fastest response, or get started on the platform right now — registration is free and takes under two minutes.

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18+ only. Gaming involves financial risk. Please play within your personal PKR budget. See Terms and Conditions for full details.